Frequently Asked Questions

Below you will find the answers to questions we get asked the most from customers, if you cannot find the answer to your question, please contact Tech Sense today!

• How can I track my order from Tech Sense?

  All orders are dispatched with the use of a courier service where you can track your parcel directly from their website.

• When can I expect my delivery from Tech Sense?

  All orders should be delivered in the expected delivery window as specified on the delivery option when selecting during the checkout process.

• What is your policy for returning items?

  Please see our Warranty & Returns page.

• I need help ordering an item. What should I do?

  Please don’t hesitate to contact Tech Sense, we have a dedicated customer service team on hand to help with enquiries. 

• What do refurbished or reconditioned mean?

  The term refurbished or reconditioned implies a product that may have been returned to a manufacturer for a number of reasons:

  • Unwanted Gift
  • Undelivered Mail Order
  • Trade Return
  • Minor Cosmetic Blemish
  • Missing Remote or manuals (Which is then replaced)
  • Missing Accessories i.e. batteries
  • Surplus or Bankrupt Stock
  • Tatty Boxes, Packaging or Re-Boxed
  • End of Line Stock

  All products are then electrically checked and completed by the manufacturer. They are then sold as new with a 60-day software warranty unless otherwise stated on the product page.